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Avantee are continuing to follow all Government guidance to safely operate our business during the national lockdown. We are 100% committed to keeping our customers and colleagues safe, whilst continuing to deliver our services. Avantee remain operational and are here to support our customers through these unprecedented times.

We have reviewed all working practices following the Government’s updated announcement, and we will continue to work in line with our CSR policy and within the COVID-19 guidelines and legislation. The safety of our clients and colleagues remains of paramount importance to us, and we would like to inform you of a number of processes and measures that are in place. These include:

  • Riders and drivers working with Avantee will not be required to take signatures at point of delivery should a client decline to sign their name. In this instance, deliveries will be signed off by the driver who will request and enter the recipient’s name.
  • At the time of booking, we will request more detail regarding the delivery eg. leave in a safe place or gain permission to post.
  • All drivers and riders have been issued with face coverings, latex gloves and have access to hand sanitiser.
  • Remote working is in place for many of our colleagues to ensure business continuity.

Impact on service

We are seeing more deliveries moving outside of Central London, which is impacting journey times. Please allow extra time for collections and deliveries for same-day services. UK overnight services may be impacted due to social distancing measures and peak volume pressures. International services are operating, but expect some delays due to Brexit. We will monitor the situation daily and will communicate any further updates moving forward.